Return & Refund Policy
VV Computer ("we" and "us") operates vvcomputer.net ("Website"). By placing an order through this Website, you agree to the following terms regarding returns and refunds, ensuring clarity and mutual understanding between us.
1. General Return Policy
We strive to provide high-quality products to our customers. If, for any reason, you are not satisfied with your purchase, we offer returns within 7 days from the date of delivery, subject to the following conditions:
- The product must be unused, in the same condition that you received it, and in the original packaging.
- The return request must be made within 7 days of receiving the product.
2. Exceptions to Return Policy
The following items are not eligible for returns:
- Products marked as non-returnable or final sale at the time of purchase.
- Products that have been used, damaged, or altered in any way.
- Digital goods, software, and certain personalized items.
3. Process for Returns
To initiate a return:
- Contact our customer service team at Contact Information within 7 days of receiving the product.
- Provide your order number, a description of the issue, and the reason for return.
- We will issue you a return authorization and provide return instructions.
Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
4. Refunds
If your return is approved, we will initiate a refund to your original method of payment within 7 business days. Please note that the shipping costs are non-refundable, and you will be responsible for the return shipping charges unless the return is due to a defect or an error on our part.
5. Partial Refunds
In some cases, only partial refunds may be granted:
- Any item not in its original condition, is damaged, or is missing parts for reasons not due to our error.
- Any item that is returned more than 7 days after delivery.
6. Defective or Damaged Products
If you receive a defective or damaged product:
- Notify us within 7 days of receiving the item.
- We will arrange for a return of the damaged product, and either a replacement or full refund will be issued based on availability.
7. Exchange Policy
We do not offer direct exchanges. If you wish to exchange an item for a different one, you must first return the original item in accordance with the return policy and then place a new order.
8. Non-Refundable Items
Certain products are non-refundable due to health, hygiene, or other regulatory reasons, such as:
- Opened personal care items.
- Downloadable software or digital products.
9. Return Shipping Costs
If the return is due to a defect, error, or damage caused by us, we will cover the return shipping costs. For all other returns, the customer is responsible for the return shipping.
10. Late or Missing Refunds
If you haven’t received your refund after 7 business days, please contact your payment provider or bank, as it may take additional time before your refund is officially posted. If you've done this and still have not received your refund, please contact us at Contact Information.
11. Governing Law
Any claims related to returns and refunds shall be governed by the laws of Tamil Nadu, India, in accordance with applicable consumer protection laws.
12. Customer Service
For any queries or concerns regarding returns, refunds, or exchanges, please contact our customer service team at vvcomputeronline@gmail.com or 9095736030. We are here to assist you and ensure your satisfaction with your purchase.
